L1/L2 Managed Services (BAU)
Measured outcomes with response and resolution SLAs to keep your business running.
Key services
Front-line Help: User requests, access, and data fixes.
Advanced Troubleshooting: Flows, performance, integrations, and release hot fixes.
Knowledge Management: Runbooks and post-incident reviews to avoid repeat issues.
Front-line Help (L1)
User requests, access management, data fixes, and minor configuration adjustments to keep your system running smoothly.
Advanced Troubleshooting (L2)
Complex issues including flow optimization, performance tuning, integration debugging, and release hot fixes.
Measured Outcomes
Response and resolution SLAs, Mean Time To Resolution (MTTR) tracking, and incident trend analysis.
Knowledge Management
Runbooks, playbooks, and post-incident reviews to prevent repeat issues and build organizational knowledge.